Welcome to RinuzMart.in, your trusted online shopping platform for affordable home, fashion, electronics, and daily essentials. By using this website, you agree to abide by the terms and conditions mentioned below. These terms apply to all users, customers, vendors, and visitors of the website.
Last updated: June 2025
Please read these terms carefully before using our services.
1. Eligibility
To use RinuzMart.in, you must:
- Be at least 18 years old or have parental/guardian consent.
- Be legally capable of entering into a binding agreement.
- Provide valid and accurate contact and shipping information.
Use of the website by anyone under the age of 18 without supervision is prohibited.
2. Account Registration and Guest Checkout
- You may create a user account on RinuzMart to track orders, save delivery addresses, and enjoy a personalized experience.
- Creating an account is optional. You can also place an order as a guest without registration.
- As a guest, you must still provide accurate contact and delivery information during checkout.
- Whether you order as a guest or registered user, you are responsible for reviewing and agreeing to our policies before placing an order.
- RinuzMart is not liable for issues arising due to incorrect or incomplete details provided during guest checkout.
3. About RinuzMart
RinuzMart is an Indian Direct-to-Consumer (D2C) and Business-to-Consumer (B2C) e-commerce platform dedicated to providing quality products at budget-friendly prices.
We offer a wide range of genuine and affordable products across diverse categories, including:
- Fashion – for Men, Women, and Kids
- Home & Kitchen Tools
- Electronics & Gadgets
- Toys, Artificial Jewelry, and Home Decor
Our mission is to make trusted shopping accessible to every corner of India with Pan India Free Delivery — no hidden charges, no extra fees.
At RinuzMart, we combine honest pricing, curated quality, and customer-first service to bring a smooth and satisfying online shopping experience.
We are proudly made in India and committed to building a long-term, trustworthy platform for customers nationwide.
4. Products and Pricing
At RinuzMart, we strive to provide transparent, affordable, and accurate product information for every item listed on our platform.
- All product details, specifications, prices, and availability are presented as accurately as possible, but are subject to change without prior notice.
- All prices displayed on the website are inclusive of applicable taxes (GST) and Pan India shipping charges.
- There are no hidden fees or surprise charges after you place your order. The price you see is the final amount you pay.
- Product images are for reference only. Slight variations in color, size, or packaging may occur due to photography, lighting, or display screen differences.
5. Accepted Payment Methods
We support secure, flexible payment options for all customers:
- Bank Transfer / UPI / IMPS / NEFT
- Cash on Delivery (COD)
- Pay on Delivery (POD) – Digital payment at your doorstep, wherever serviceable
All payments are processed through secure, encrypted channels. RinuzMart does not store any credit card, debit card, or banking details, ensuring complete customer privacy and safety.
Our pricing model is based on honesty — we aim to deliver genuine products at the lowest possible cost while absorbing all taxes and delivery fees so you don’t have to.
6. Order Processing & Order Policy
At RinuzMart, we aim to ensure a smooth and efficient order experience from start to finish.
Order Confirmation
- All orders placed on RinuzMart are automatically approved upon successful submission.
- You will receive an order confirmation via WhatsApp or email, including your order ID and tracking information (once available).
Dispatch & Delivery
- Orders are typically dispatched within 2 business days (excluding Sundays and public holidays).
- Delivery is completed within 7 to 10 working days across most parts of India, depending on location and courier service availability.
Order Cancellations
RinuzMart reserves the right to cancel any order under the following conditions:
- Delivery location is non-serviceable or out of coverage area
- Product is out of stock or discontinued
- Issues with payment verification, incomplete address, or incorrect customer details
In such cases, customers will be informed promptly, and where applicable, payments will be refunded via the original mode.
We recommend reviewing your delivery information and confirming product availability before placing an order. Our goal is to fulfill every order successfully and on time.
7. Shipping Policy – RinuzMart
At RinuzMart, we are committed to delivering your orders safely and on time, no matter where you are in India. Our shipping process is designed to be transparent, fast, and completely free of hidden charges.
Dispatch Timeline
- All confirmed orders are shipped within 2 business days (Monday to Saturday), excluding Sundays and national holidays.
- Once dispatched, customers receive tracking information via WhatsApp, SMS, or email.
Delivery Timeline
- Standard delivery time is 7 to 10 working days from the date of dispatch.
- Actual delivery times may vary based on your location, courier partner coverage, and regional factors such as:
- Public holidays
- Local restrictions
- Natural disruptions (rain, strikes, etc.)
We work closely with trusted courier partners to ensure safe and timely delivery across India.
Delivery Coverage & Charges
- Pan India Free Delivery – We do not charge any delivery or handling fee.
- Whether you’re ordering from a metro city or a remote village, the price you see is the price you pay.
- There are no hidden shipping costs, surcharges, or post-order fees.
Shipping Locations
Orders are fulfilled from our primary warehouse locations in:
- Rajkot, Gujarat
- Samdari, Rajasthan
These centers ensure broad coverage and fast dispatch to most PIN codes across India.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number and link via WhatsApp, SMS, or email. You can use this to monitor your shipment’s progress.
If your tracking does not update within 48 hours, please contact our support team.
8. Return & Refund Policy – RinuzMart
At RinuzMart, we are committed to offering a trustworthy and fair shopping experience. To maintain transparency and continue providing low-cost products with Pan India Free Delivery, we follow a Return Policy.
Returns or Refunds
- All products sold on RinuzMart are final sale.
- We do not accept cancellations once an order is confirmed and shipped.
- Fully Refunds are not provided under any circumstances.
This policy allows us to maintain the lowest possible prices and ensure fast, nationwide shipping.
When Replacements/Return Are Allowed
We only offer replacements in the rare case that the product delivered is:
- Damaged during transit
- Defective or not working as intended
- Incorrect (i.e., wrong size, color, or product delivered)
If you receive any such item, you must report the issue within 7 Days of delivery.
How to Raise a Replacement Request
To request a replacement, follow these steps:
- Contact our support team via WhatsApp at 9509760143.
- Send the following:
- Your Order ID
- Clear photos or videos of the product and its packaging
- Brief description of the issue
Our team will review your claim and respond within 2 business days.
Replacement Terms
- Replacements are approved only after verification of your submitted proof.
- The replacement item will be shipped at no extra cost (subject to availability).
- If the item is out of stock, we may offer store credit or an alternative resolution.
- No reverse pickup is available. You may be asked to discard or return the product based on instructions from our team.
What Is Not Covered
Please note that the following issues are not eligible for replacement:
- Size mismatch due to incorrect selection by customer
- Minor color variation due to lighting or display differences
- Delay caused by courier partners or external factors
- Customer changed their mind after receiving the order
- Damaged due to mishandling after delivery
Our Commitment
We are a long-term Indian startup committed to building trust with every customer. All our products are:
- Genuine, unused, and brand new
- Packed and shipped carefully from our warehouses in Rajkot, Gujarat and Samdari, Rajasthan
- Covered with transparent and honest customer service
9. Customer Reviews
At RinuzMart, we value honest feedback and aim to maintain a transparent review system that helps future customers make informed decisions.
- Only customers who have completed a verified purchase through RinuzMart are eligible to post reviews on our website.
- These reviews are displayed with a “Verified Review” label to ensure authenticity and trust.
- RinuzMart reserves the right to moderate, remove, or hide any review that is:
- Abusive or offensive
- False or misleading
- Spammy or irrelevant to the product
We encourage constructive reviews and honest experiences that help us serve you better while guiding others in their purchase journey.
10. Product Information
- All product descriptions, images, and details are displayed accurately to the best of our knowledge.
- Product colors may slightly vary due to lighting or device screen settings.
- Sizes and dimensions are clearly mentioned in each listing; please review them before ordering.
11. Privacy & Security
At RinuzMart, your privacy and data security are our top priorities. We are committed to protecting your personal information and ensuring a safe shopping experience.
Website Security
- RinuzMart.in is protected with SSL (Secure Socket Layer) certification, ensuring that all transactions and user interactions are encrypted and secure.
- This protects your sensitive data during login, checkout, and any other interaction on our site.
Data Privacy
- All personal information you provide — including your name, contact details, and order information — is used solely for processing orders, customer support, and service improvements.
- We do not share, sell, rent, or misuse your personal data under any circumstances.
Data Protection Protocols
- We follow strict internal protocols to store and handle user data securely.
- Only authorized personnel have access to customer data, and it is never exposed to third parties for marketing or promotional use.
12. Intellectual Property
All content available on RinuzMart.in — including but not limited to text, images, product descriptions, logos, graphics, and design elements — is the intellectual property of RinuzMart or its licensors and is protected under Indian copyright laws.
- Any unauthorized use, copying, reproduction, modification, or distribution of website content is strictly prohibited.
- Users may not use RinuzMart’s branding or content for commercial purposes without written permission.
13. Limitation of Liability
RinuzMart shall not be held liable for any:
- Direct, indirect, incidental, or consequential damages resulting from the use of this website or any product purchased through it.
- Losses or delays caused by third-party courier services, technical issues, or unforeseen events beyond our control, including natural disasters, strikes, or regional restrictions.
All purchases are made at the customer’s own discretion, and RinuzMart assumes no liability for misuse or misinterpretation of the products or services offered.
14. Governing Law & Jurisdiction
These Terms and Conditions are governed in accordance with the laws of the Republic of India.
In the event of any dispute, the matter shall be subject to the exclusive jurisdiction of the courts in Barmer District, Rajasthan.
15. Modifications to Terms
RinuzMart reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice.
- All changes will be published on this page and shall take effect immediately upon posting.
- It is the user’s responsibility to regularly review the Terms and Conditions to stay informed.
By continuing to use RinuzMart.in, you agree to be bound by the most recent version of these Terms.
16. Contact Us
For any queries, complaints, support, or feedback, feel free to reach out to us. Our customer service team is here to assist you with order issues, product information, and general concerns.
Office
F4, Durga Complex
Balotra Road
Samdari Rajasthan 344021
India
Warehouse Locations
- Rajkot, Gujarat
- Samdari, Rajasthan
Customer Support
- WhatsApp: 9509760143
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
- support@rinuzmart.in
- info@rinuzmart.in
- order@rinuzmart.in
